Consign.Tech (the “App”) allows customers/clients to view available services and assets, and to create and manage support tickets. This Privacy Policy explains how we collect, use, and protect information within the App.
1. Information We Collect
- Account Information: Name, email, phone number, organization, and related details required to register and manage your account.
- Device Information: Basic device details and push notification tokens to deliver alerts and updates.
- Support Ticket Data: Content you submit when creating or updating a ticket, including text, photos, documents, and related metadata.
- Usage Data: Limited analytics (e.g., feature usage, performance diagnostics) to improve reliability and user experience.
Camera and file access are used only when you choose to capture or upload media for a ticket or related record.
2. How We Use the Information
- To provide secure access and core features of the App.
- To enable viewing of services and assets relevant to your account.
- To process, track, and resolve support tickets, including attaching media you provide.
- To send service updates, ticket notifications, and important account communications.
- To support audit, security, troubleshooting, and to improve the App’s functionality.
3. Data Sharing
We do not sell or share your personal data with third parties for their marketing purposes. Information is used strictly within Consign.Tech’s systems for service delivery and support. Service providers that help us operate the App (e.g., cloud hosting) may process data on our behalf under confidentiality and security obligations.
4. Data Security
Your data is protected using secure authentication, HTTPS encryption in transit, role‑based access controls, and activity logging where appropriate. While no method is 100% secure, we implement safeguards designed to protect your information.
5. Access and Control
Only registered and authorized users can access the App. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.
6. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, and to request a copy of your data. To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
7. Data Retention
We retain information for as long as your account is active or as needed to provide services, resolve tickets, comply with legal obligations, or enforce our agreements. Media attached to tickets is retained with the associated record unless you request deletion where applicable.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the App or your registered contact details, and the “Last updated” date will be revised.
9. Contact Us
If you have questions or requests related to this Privacy Policy, please contact: